Welcome to CatLoversGift.Shop! We are delighted to have you as our valued customer. To ensure a smooth shopping experience, we have established the following store policies. By making a purchase on our website, you agree to comply with these policies. Please read them carefully before placing an order.
Orders and Production:
1.1 Product Selection: Our website offers a wide range of cat-themed products. You can select the desired product(s) and available options.
1.2 Order Placement: Once you have completed the order process, please review your order carefully before proceeding to checkout. Confirm the accuracy of product details, quantity, sizes, and colors.
1.3 Production Time: Each product is made to order. Please allow us 5-10 days for the production process before the item(s) are shipped. Note that this does not include shipping time.
1.4 Changes and Cancellations: Due to the print-on-demand nature of our product we do not allow cancellations or returns.
1.5 Out of Stock Items: In the event that an item you ordered is out of stock, we will notify you promptly and offer alternatives or a refund for the unavailable item.
Shipping and Delivery:
2.1 Shipping Methods: Most shipping is fulfilled through USPS.
2.2 Shipping Time: Once the production process is complete, we will ship your order as soon as possible. Shipping times may vary depending on your location. Please refer to our Shipping Information page for estimated delivery times.
2.3 Tracking: For eligible orders, we provide tracking information that allows you to monitor the progress of your shipment. You will receive an email with the tracking number once your order has been shipped.
2.4 Address Accuracy: It is your responsibility to provide accurate shipping information. We will not be held liable for any delays or misdeliveries caused by incorrect addresses provided by the customer. Please review your shipping details carefully before completing your purchase.
Returns and Exchanges:
3.1 Quality Assurance: We take pride in the quality of our products. If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We may request photographic evidence to assess the issue before approving a return or exchange.
3.2 Non-Refundable Items: Due to the nature of our print-on-demand products, we cannot accept returns or offer refunds for items that are personalized, customized, or made-to-order unless they are damaged or defective.
3.3 Returns Process: Unfortunately we do not accept returns at this time.
Privacy and Data Protection:
4.1 Data Collection: We collect and store personal information necessary for order processing, including name, shipping address, email address, and payment details. We value your privacy and handle your data in accordance with applicable laws and regulations.
4.2 Data Security: We implement appropriate security measures to protect your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.
4.3 Third-Party Services: We may use third-party services to process payments or facilitate certain aspects of our website operations. These service providers have their own privacy policies, and we recommend reviewing their policies to understand how they handle your information.
Intellectual Property:
5.1 Copyright and Trademarks: All content on CatLoversGift.Shop, including but not limited to images, designs, logos, and text, is protected by intellectual property laws. Any unauthorized use or reproduction of our content is strictly prohibited.
5.2 DMCA Compliance: We respect the intellectual property rights of others. If you believe that your copyrighted work has been infringed upon, please notify us promptly, and we will investigate and take appropriate action.
Customer Support:
6.1 Contact Information: If you have any questions, concerns, or need assistance, please reach out to our customer support team through the provided contact information on our website. We aim to respond to all inquiries within a reasonable time frame.
6.2 Communication: By making a purchase, you consent to receive order-related communications, including order confirmations, shipping notifications, and customer service responses, via email or other provided contact methods.
Amendments to the Store Policy:
We reserve the right to update or modify this store policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the store policy periodically to stay informed about any updates.
By continuing to use CatLoversGift.Shop and placing orders on our website, you acknowledge and agree to abide by the store policy outlined above. Thank you for shopping with us, and we hope you enjoy your experience at CatLoversGift.Shop!